1. Teacher Absence
● a. If the teacher is unable to conduct a scheduled lesson, parents/students will be notified via text message.
● b. In such cases, the lesson will not be rescheduled. A credit will be applied to the following term’s tuition fees.
2. Course Fees
● a. Once tuition fees are paid, they are non-refundable.
● b. Tuition fees secure the student’s allocated lesson time, lesson preparation, teaching resources, and studio facilities during the enrolled teaching period.
3. Use of Teacher Time & Studio Resources
● a. When a lesson is missed, the teacher’s allocated teaching time is not released or reassigned.
● b. The scheduled lesson time will be used for lesson preparation, learning assessment, instructional planning, and/or the preparation of the Personalised Lesson Review Program (PLRP) for the student.
● c. As teaching time and studio resources are still utilised, missed lessons are not eligible for refunds or fee credits.
● d. Learning support is provided to ensure continuity of learning rather than to replace unused teaching time.
4. Student Absence & Notification
● a. If a student is unable to attend a scheduled lesson, a minimum of 48 hours’ notice is required for the absence to be considered for learning support.
● b. Absences notified with less than 48 hours’ notice will not be eligible for learning support, refunds, credits, or rescheduling.
5. Learning Support for Missed Lessons
● Learning support for missed lessons is provided through either the Personalised Lesson Review Program (PLRP) or, where applicable, a Term Break Make-Up Lesson.
● Learning support is offered as an additional educational service and is not part of the regular tuition entitlement.
6. Personalised Lesson Review Program (PLRP)
● a. The Personalised Lesson Review Program (PLRP) is a structured learning process designed to support continuity of study when a live lesson is missed.
● b. The teacher will prepare a personalised recorded lesson addressing the key learning objectives of the missed class.
● c. Students are required to submit practice or performance recordings as instructed.
● d. The teacher will review submissions and provide individualised feedback and comments, tailored to the student’s level and learning needs.
7. Lesson Review Duration & Assessment
● a. The amount of recorded instruction, number of student submissions, and level of feedback provided will correspond to the length of the missed lesson.
● b. For example, for a one-hour regular lesson, sufficient instructional content and feedback will be provided to ensure the learning support is educationally equivalent, acknowledging that live lessons include interactive elements such as real-time correction, technique work, and musical assessment.
8. Term Break Make-Up Lesson (Where Applicable)
● a. With at least 48 hours’ notice, students may be eligible for one make-up lesson per term, scheduled during the term break, subject to teacher availability and studio scheduling.
● b. Specific dates and times during the term break cannot be guaranteed and will be arranged at the studio’s discretion.
● c. If a term break make-up lesson cannot be arranged, the Personalised Lesson Review Program (PLRP) will be provided instead.
● d. Any term break make-up lesson must be taken during the term break immediately following the missed lesson.
● e. Make-up lessons cannot be deferred to a later term break or transferred to another term, as studio scheduling must accommodate multiple students.

9. Package-Based Eligibility
Term-Time Package a. Students enrolled in a term only package may choose one learning support option per term:
● One Term Break Make-Up Lesson (subject to availability), or
● The Personalised Lesson Review Program (PLRP).
Term + Holiday Program
● a. Students enrolled in the Term + Holiday Program already receive lessons during school holidays.
● b. As holiday lessons are included in this package, term break make-up lessons are not applicable.
● c. In the event of an eligible absence, learning support will be provided through the Personalised Lesson Review Program (PLRP).
10. Opt-Out of Learning Support
● a. Parents or students who do not wish to utilise the Personalised Lesson Review Program or make-up options are advised to attend all scheduled live lessons.
● b. No alternative arrangements, refunds, credits, or rescheduling will be provided if learning support is declined.
11. Student Health Issues
● a. If a student is unwell, please do not attend the studio.
● b. Parents/students must notify the studio as soon as possible and provide medical documentation.
● c. Eligible absences due to illness will be supported through the Personalised Lesson Review Program (PLRP) in accordance with this policy.
12. Severe Weather & Safety Conditions
● a. In cases of severe weather, road blockages, floods, bushfires, or accidents near the studio, the studio may recommend alternative learning arrangements, including the Personalised Lesson Review Program (PLRP), to ensure continuity of learning.
13. School Holidays & Academic Review
● a. Students will be assessed toward the end of each semester.
● b. If a student does not meet the required learning standards or fails to engage appropriately with the learning program, the studio reserves the right to discontinue enrolment at the end of the semester.